2. How long will it take to get a hotel's confirmation?

• For “Available” hotel, you will get a room confirmation immediately after submitting your request.
  For confirmation, we will send you the booking details and a hotel check-in voucher will be issued and sent to you by attached e-mail, after your credit card get through our payment process. You will need to present this voucher upon check-in at the hotel.
  
  
• For “On Request” reservation, we will request for more allotment at your requested hotel. It may take 1 or 2 working days (depending on the hotel's reservations clearing process) to get the confirmation. You will be notified via e-mail as soon as we receive any progress concerning your reservation.
  

3. What if the hotel I requested is not available?

• If the requested hotel is unavailable, our travel experts will endeavor to find you a suitable alternative hotel of comparable standard and prices in the same area and provide you further information for consideration. You are of course under no obligation to accept the alternative offer.
  You are requested to fill two alternative hotels when submitting the request form to let us know your preferences in case that the requested hotel is unavailable.

4. What is the method of payment?
All bookings in our system are on pre-payment basis. For your convenience, AAAAonline Network offers you payment by credit card through our standard secure web site. VISA, MasterCard and JCB card are accepted.

5.Are the prepayment rates cheaper than the rates of paying at site?
Yes, these wholesale pre-payment rates are normally much cheaper than the rates of paying directly to the hotels upon check-in or check-out. You can make big savings on our great-deal room rates, especially on our "Special offers" hotels.

6. When will I be charged?

• For "Available" hotel, we will charge your credit card automatically for full amount 10 days prior to your check-in date or cancellation deadline.
  
  
• For "Booking" made within 10 days of your arrival date, your credit card will be debited automatically for full amount at the time of confirmed booking.
  
  
• For “On Request” hotel, no matter where your reservation is confirmed (at your requested hotel or at our alternative hotel), your credit card will be debited with full amount 10 days or less prior to your check-in date or cancellation deadline only after we receive your acceptance.
  

7. What credit cards accepted?

8. Is the credit card information secure with AAAAonline Network online?
All of the credit card details and your personal information are protected and secured by the standard secure socket layer (SSL) encryption.

9. Is there any fee using AAAAonline Network services?
There is no charge to use AAAAonline Network inquiry and hotel reservation services.

10. Are there any special discounts for frequent travelers or travel agents?
Yes, AAAAonline Network has a membership program for frequent travelers and travel agents to get additional discount/saving benefits & privileges. You can view the details of this program at Member Form or select "Travel Agents Membership" button on the hotel's page.

11. What is the cancellation policy for hotel reservations?
If you decide to cancel your booking we must be notified of the decision via e-mail: contact@aaaahotels.net, please remember to quote booking reference number. The following scale of charges will be payable depending on when the notification of cancellation is received.

• Making a cancellation of your requested hotel more than 10 days prior to the actual check-in date will cause an administrative cancellation charge of 10 USD or 10 EUR depending on the published rate of your booking.
• Making a cancellation of your requested hotel 10 days or less prior to the actual check-in date will cause a reservation cancellation charge of one night room rate plus Bank Fee 5.35 %
• If you fail to cancel your reservation, and/or do not check- in to a confirmed hotel, you will be charged 1 night accommodation or full period of stay.
• Cancellations after checked-in cannot be refunded.

12. What is the latest time to make reservations?

Normally, we accept bookings that are made at least 5 working days before the check-in date. Late bookings are upon request and subject to availability.

13. What time can I check-in & check-out?

• Check-in time    : from   12.00 p.m. (noon)
• Check-out time : before 12.00 p.m. (noon)

      NOTE : For early check-in and/or late check-in (after 6.00 p.m.) , Or late check-out is possible upon request and subject to availability.

14. Glossary of room types

• A "single room": has one single bed, and thus accommodate one person.
• A "double room": has one large bed, big enough for a couple;
  Or a "twin room": has two single beds for two people who don't want to share a bed.
• A "triple room": accommodate three people. A triple room is composed of either a large bed and one single, or three single beds.
• A "quadruple room": accommodate four people. A quadruple room can have either two large beds, or one large bed with two single beds.

       Note: Extra bed for child : in all casses these are only suitable for children aged 12 and under.

• A "studio": is one room living-cum-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room.
• An "apartment": is a self-contained flat with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and a fridge)and a shower room.
  Thank you very much for your visit.

15.Are your hotel rates per room or per person?

16.What about child rate ?

• There is normally no charge for a child under 12 years old sharing a room with parents but charged for breakfast. (if not state otherwise)
• If a price for a twin plus child shown in the tariff as N/A as the triple price will apply. Otherwise twin plus child prices are for a room with two adults and one child aged between 2 and 12 years (unless a different range is specified).
• Cots are only suitable for children under 2 years.
  Note: Child reductions will not be available if the child arrange is not specified at the time of booking.
  

17. Trade fair rates and validity

• Trade fair prices shown in our tariff after non-trade fair periods will supersede the non-trade fair prices.
• Certain periods e.g. Christmas attract high prices in some cities, these are not strictly trade fairs but it is possible that during these periods our rates may be close to rack and should be treated in the same way as trade fairs.
  
  Trade fair Reservation :
• For some trade fairs, the prices may be above rack rates. Should any fair dates change or new fairs apply we will notify you of such changes.
• Accommodation at some hotels must be sold for the full duration of the fair. We will advise full details at the time of booking. When a reservation request is made for a trade fair period, we will confirm the reservation of the rooms with a reconfirmation date. If you reconfirm your request, you will be totally committed for all night and no refunds will be given. Cancellations cannot be accepted after we have received your reconfirmation.

18. If you have questions or comments
Do not hesitate to contact us at: contact@aaaahotels.net , we will answer you personally as soon as possible.

Assuring you of our best attention at all times.